~ Information ~ Policies ~ House Manual 

CAMPFIRES ARE CURRENTLY BANNED UNTIL FURTHER NOTICE

** FOR FIRE, COVID, RESTAURANT CLOSURES AND OPENINGS AND OTHER INFO

PLEASE GO TO OUR COLOMA COTTAGES FACEBOOK PAGE, Coloma.com, Coloma Lotus Chamber of Commerce and/OR El Dorado County Chamber of Commerce **


​​​​​​​Coloma Cottages are located at 5941 New River Road, Coloma, Ca. 95613

                                           

Upon making your reservation here at the Coloma Cottages, you are confirming that you have read our policies / House Manual prior to booking, and that you understand, agree to and accept the following:


OCCUPANCY: Riverdeck / Historic Tiny House #2, Bullits Bar / Historic Tiny House #3 & the Romantic River Studio #4 rates are based on double occupancy/base rate (2 people), and maximum occupancy is 4. Riverhaus #6 & Rio Azul #7 base rates are for 4 occupants, and maximum occupancy is 5 for Riverhaus and 7 for Rio Azul. It is $15 pp/pn after base rate up to maximum. If you bring extra guests without permission, and/or over occupancy they will be asked to leave and you will be charged $100 for breaking policy and for our time. 

BEDS: Riverdeck #2 and Bullits Bar #3 have a queen bed and a futon. The Romantic River Studio #4 has a king bed and a futon. Riverhaus #6 has 2 queen beds. Rio Azul #7 has a king bed, a sofa bed and a twin over full bunk bed. Riverhaus & Rio Azul share a common wall which makes it fun for families and friends. But keep in mind that you may also hear noise from the other unit because of this.

OUTSIDE BATHROOM: THE ROMANTIC RIVER STUDIO #4 HAS AN OUTSIDE BATHROOM WITH FLUSHING TOILET BY THE FRONT DOOR AND A BATH-HOUSE WITH SHOWER, TOILET & SINK APPROX 100 FEET AWAY. The studio is the only cottage that does not have an interior bathroom.

LINENS/TOWELS: All queen and king beds are made with fresh linens, blankets and comforters. We do not provide linens or blankets for the futons. We provide linens and towels for 2 people in the Riverdeck, Bullits Bar and Romantic Riverfront Studio, and for 4 people in the Riverhaus and Rio Azul. Please bring extra towels and linens for extra occupants. Also note that in addition to the queen bed, Rio Azul also has a twin over full bunk bed, and a sofa bed that we do not make up, but that we do provide the linens and blankets for. Sleeping bags are welcome.
PAYMENT: Payment in full is required at the time of reservation to secure your date. For full property "Villa" and group reservations, a 50% non-refundable payment can be made with the balance due 60-days prior to arrival. Please see our refunds and cancellations policy below for more information.
GUESTS: If you would like to invite friends or family over for the day, you must have "express written" permission from the owner and they can stay no later than 10pm. The fee for visiting guests is $10 per person up to occupancy. For example: if you have rented the Bullits' Bar cottage for 2 people, and the maximum occupancy is 4 then you may have 2 day use guests at $10 per person. For group reservations the visiting guest fee is $15 fee per person after 14. If you have guests without permission or a visiting guest that stays past 10:00 pm, they will be asked to leave, and you will be charged $100 for our time, plus the overnight guest fee.

VEHICLES: You are allowed 2 vehicles per cottage. More than 2 vehicles will require advance written permission and a possible parking fee. Please contact us as soon as possible if you plan to have more than 2 vehicles. Owner reserves the right to tow any vehicle on sire without permission at owners expense.

LONG TERM SUPPLIES: We consider a "long term" guest, one that stays longer than a week. If you are a long term guest, please note that we supply condiments, toilet paper, paper towels, shampoo, soap and kitchen condiments for 7 nights. After the 7 night supply runs out, you will be required to purchase your own. With regard to zip lock bags, saran wrap foil etc., please replace these items when/if you run out. We can also provide housekeeping for a fee, which would include washing linens, towels and cleaning of the cottage. Please request in advance if desired. 
TENTS: Tent camping is available with "express written" permission from owner & on a limited basis. Tents can be placed near your cottage only and are not allowed in the common areas unless you have rented all cottages. In which case you may place in the common areas as well. Please inquire with the number of tents and additional people in your party. Space rent is $45 per tent, per night for two people. It is $15 for extra people up to 4 per tent.
*CELL SERVICE: PLEASE NOTE THAT Verizon Wireless has the strongest service in our area. Other service providers have inconsistent reception so you may not have cell service at the Cottages. See section below regarding "access & gate".
CHECK-IN: Check-in time is between 3:00pm-8:00pm and we cannot accommodate an early check-in during summer months. If your arrival time is going to be later than 8pm, please let us know as soon as possible. We reserve the right to charge a fee of $50 depending on the hour. 
*ACCESS & GATE (VERY IMPORTANT)*: Coloma Cottages is a gated property, so you must message us 30-45 minutes prior to arrival for your gate code, so we have plenty of time to get you your code and not leave you waiting. If you booked on Airbnb, you must send us a message via their website. If you reserved at colomacottages.com, please text message our
Caretaker at 530-957-4360. ** THE GATE CODE WILL EXPIRE IF NOT USED WITHIN 60 MINUTES OF CONTACTING US and we will charge a $50 re-programming fee ** PLEASE DO NOT MESSAGE US FROM THE DRIVEWAY. PLEASE DO NOT BLOCK THE GATE OR WAIT IN THE DRIVEWAY FOR ANY LENGTH OF TIME. Once used, your code will remain the same for your entire stay. Thank you! 
ARRIVAL: When you arrive, enter your gate code and #; wait one second and the gate will open. Please go directly to your cottage and our host will come to greet you and help get you settled in.
ID: If you have booked through Aibnb and have already provided your ID, or if you have stayed with us before, and you do not require that our host meet you upon arrival, please let us know. Otherwise please be prepared to show ID if requested.
WIFI: ​​​​​ALL COTTAGES HAVE WIFI. WiFi codes are located inside your cottage and/or on your confirmed airbnb reservation.
NEIGHBORS: Our property is a multiple use property, which means that we have year-round tenants at this location and private residences in the vicinity. Please be respectful, do not disturb their privacy, and please keep the noise to a minimum.
NOISE & DISTURBANCES: We are in a tourist area that is popular for whitewater rafting, weddings, camping, etc. There is also an outdoor school across the river October through May, so please keep in mind that there will usually be noise from these activities; however County Ordinance have designated quiet hours from 10pm-7am. If you experience noise or a situation that you feel is unpleasant or unsafe, please do not hesitate to contact us and we will address it immediately. Alternately, if we experience a problem with you and/or your guests we reserve the right to charge a minimum $50 fee for our time and inconvenience. If we have to involve law enforcement, we will charge a "minimum" of $100 to your account. Owner, caretaker or owner's agent has the right to remove or have removed any unwanted guest at anytime.


     ** Please always call "911" for fire or life and death situations. For non-emergency Sheriff related calls please dial 530-621-6600 **   


DAMAGE DEPOSIT: Full payment for your entire reservation is due and payable to secure your dates. A $100.00 refundable damage deposit and 10% occupancy tax will be added to the room with all short term reservations. For long term reservations, the damage deposit will depend on length of stay and number of occupants. For group reservations the refundable damage deposit is $500. If any damage exceeds your deposit, you will be notified and your card will be charged a accordingly. We do understand that things happen and it is not often we have to make any deductions, so please advise us of any damage so we can repair before the next guest arrives. Most deposit refunds are processed within 72 hours of vacating the property. 
SMOKING: Smoking is allowed outside only and must be at least 100 feet away from any structure. If you smoke within 100 feet of any structure and/or if we find smoke odor inside the cottage (including, cigarettes, candles, incense, marijuana, or other items that produce smoke) this will result in the total loss of your deposit and additional cleaning fees at $45 per hour and/or an air purification fee of $25 per hour up to 24 hours or until odor is completely gone.

FOOD ODORS: All cottages are equipped with full kitchens. But please be mindful that cooking certain foods such as fish or bacon, or using certain spices such as curry, can leave a strong odor behind and can be hard to remove. We highly suggest that if cooking foods with strong odors, you open a window or door to allow it to vacate the cottage. If we find that we cannot remove an odor after you have vacated, and after normal cleaning practices, we will have to install our air purifying equipment. The housekeeping fee will be $45 and the air purification fee will be $25 per hour, for up to 24 hours, or until the odor is completely gone. Thank you for understanding.  
BBQ'S & FIRE PIT: Each cottage does have a Weber charcoal BBQ and tools for your use.
Keep in mind that the Weber BBQ is not to be used for your private cottage side camp fire. Please also bring your own charcoal and fluid. There is a can for ashes next to your cottage and we ask that you use extreme caution while using your BBQ as we are located in a high fire zone. There is also a large bon-fire pit in the common area. Although the fire pit is large we ask that you keep your fire small and use the nearby hose to properly extinguish when done. 

FIRE ZONE: Although next to the river, Coloma Cottages are located in what is considered a "High Fire Zone". We reserve the right to restrict campfires, Charcoal BBQ's or anything that produces flames at anytime, per county ordinances. Thank you 
PETS: We do allow pets with pre-approval and will issue written permission (text, airbnb message or email) if approved and pets are here at your own risk. A $15 pet fee, per pet, per night will also be required in advance. For approval, please provide a photo & description of your pet, including weight & breed. Pets over 75 lbs are not allowed and we have a 2 pet maximum per cottage. If you are bringing your pet, please keep in mind that the $15 fee is NOT a cleaning fee. Extra cleaning fees will apply if pet hair, stains or pet odors are found in your cottage at $45 per hour with a $45 minimum and/or air purification fees of $25 per hour for our equipment. Please also bring your pets bedding and/or a kennel. Visiting pets are also allowed with written permission and $10 per pet per day. Visiting pets cannot stay past 10pm. If you bring any pet without pre-approval this will result in the total loss of your security deposit plus additional cleaning fees as stated above. Pets MUST be on leashes at all times while outside. If we have to ask you to put your pet on a leash, you will be charged $50, per occurrence, for our time. You pet is your sole responsibility as the pet owner and owner reserves the right to remove a guest if their pet causes a problem with other pets or other guests or if our pet policy is not followed. **If your pet does not like to be left alone and barks while you're away, please DO NOT leave your pet unattended inside the cottage so as not to disturb other guests. Guest complaints will result in a $50 fee to pet owner. We also recommend hiring a local pet sitter to tend to your pet if you will be away for long periods of time. Thank you!

WILDLIFE: Please take note that we are in the foothills, which is home to multiple wild species such as Deer (commonly on site), Raccoon, Skunk, Squirrels, multiple bird species including Bald Eagles, multiple snake species including harmless one such as the King snake and harmful ones such as the Rattlesnake. There are also Bear, Mountain Lion, Fox & Coyote, that you will "not likely" see, but they do reside in the surrounding areas. You must always use caution and respect when it comes to encountering any wildlife, and STAY AWAY from them always. Do not provoke, scare or attempt to feed or approach any wildlife at anytime. They are wild and MUST be left alone. Please contact us or 911 immediately if you encounter a situation that you feel is threatening or dangerous. In most cases the animals will avoid you. For more please visit our Nature Center here in Coloma, fish and game, or the local park ranger if you have any questions.  

DAM: The American River is dam controlled, so the water levels can fluctuate drastically twice a day; SO PLEASE KEEP A CLOSE EYE ON PETS AND CHILDREN. Typically, the river will be higher in the morning and lower in the evening on the weekends, and flows vary during the week. For accurate flow information go to dreamflows.com. In drought years there are days where the water is very low. Typically Wednesdays are low water/ "creek flow" days and the water flow is not conducive to white water rafting. However it is fun for wading, floating, exploring and fishing (careful of rocks).
LIFE VESTS ARE MANDATORY: El Dorado County requires a life vest while on or in the water. The Sheriff's department does patrol the river on a regular basis and they will issue you a ticket if you do not have a life vest on while on the water. We also suggest that your children wear a life vest while near the river as an added precaution. As of August 2020, the Marshall Gold discovery State Park has 2 kiosks with "loaner" life vests at "North Beach" just under a mile from Coloma Cottages if you don't have your own. But do not count on availability.
GOLD PANNING: We do not allow gold panning, dredging or any kind of gold exploration on the property. It is also punishable by law if we find you doing so. If you’d like to explore for gold, please check state park and county rules for panning areas.
FISHING: Fishing is allowed on the South Fork American River and at the Cottages. You may obtain your fishing license at the Sutter Center Market just around the corner from the Cottages before fishing if needed.
CHECKING-OUT: We love that you love it here! And we can sometimes accommodate a late check-out depending on availability. The fee is $150 to stay from 11am - 1pm. If you would like to stay until 1, you must make your request and pay well in advance. If you do not want to stay later or you have not been approved for a late check-out, you must vacate the property no later than 11am. Check out time is strict, and you must exit property, not just your cottage, so we can prepare for our next guests. Please also message us as soon as you have left, so we can inform our housekeeper. We reserve the right to charge a $75 late check-out fee if you have not vacated the property by 11am, and $250 if you have not vacated by noon without permission. If you stay on the property after noon without permission, you will be charged $250, plus an additional night and we will start assisting you with your departure by any means necessary. Thank you for understanding.
Checking out is easy: (1) Wash, dry and put away all used dishes, glasses, utensils and silverware, including pots and pans. Dishes must be squeaky clean and ready for the next guest to use by using warm soapy water. Make sure there are no food particles or grease present (We charge $50 if we have to wash dishes in any amount) (2) Turn off AC or heater (3) Please take out all trash and place recycling items in the proper containers located on the right side of the property as you enter the gate (4) Leave keys on the table or counter where they are clearly visible and leave the door unlocked (We charge $75 for missing keys) Please also message us when you have vacated so we can send the housekeeper over asap.

Excessive trash: Our property is equipped with trash receptacles to allow for "normal household trash" based on your length of stay and number of guests. We have allotted room for 2 white kitchen bags of trash per 2-3 night stay, and 1 full white kitchen bag for recycling. Please do not use our bins to dispose of other waste such as from cleaning out your vehicle or otherwise. We do not have space for cardboard boxes larger than a pizza, beer, shoe or inner tube sized boxes. Moving boxes and other materials such as bubble wrap or paper from moving are not allowed. Do not leave anything outside of trash bins on the ground. Please take any excess trash with you. If we find that you have placed excessive trash in our bins, you will be charged an amount of not less than $50 or as much as $150 at our discretion.    

AUG 18, 2020 COVID: We are practicing social distancing and ask that you do the same. We are following Airbnb guidelines for cleaning and disinfecting. We are following all County and State regulations to the best of our knowledge and ability. **PLEASE NOTE THAT El Dorado County is currently not a "restricted" destination and we will not issue refunds for COVID related concerns, unless you yourself are infected by the virus.

Refund and cancellation policy updated August 2020:


Single cottage reservations:
*You may cancel your single party (one cottage) reservation up to 14 days prior to check in, and receive a 50% refund of the room rate plus tax and deposit. If you need to cancel your single party (one cottage) reservation within 14 days of your check-in date, there will be no refund but we will consider the circumstances and work with you as much as possible. All single cottage reservation changes, including cancellations, will incur a $50 change fee, per change, per cottage. If you need to change your existing date due to unforeseen extenuating circumstances, it will require verification, and owner approval. If owner approves the re-booking of your reservation, the existing reservation must be paid in full then re-rented to a new guest. Your new date must be decided within 10-days of cancellation, and the new date cannot be more than 10 months in advance. Refunds, if any, due will be processed after the new guest successfully completes their trip. **It will be your responsibility to follow up to find out if the original date was successfully completed.

Full Property "Villa" & Group reservations (2-5 cottages): Please see our "Reserve All" page for the basic information, including pricing, etc. Upon making your reservation for the "Villa", you will required to pay 50% of the total reservation up front and the balance will be collected automatically, 30-days prior to your arrival. Regarding cancellations and refunds: because we have blocked your dates and reserved the property especially for you and your group, full property, "Villa" and group reservations are "non-refundable". However, if you need to change your existing date due to "unforeseen extenuating circumstances" it will require verification, and owner approval. If owner approves the re-booking of your reservation, the existing reservation must be paid in full, the original dates and all cottages must be re-rented to a new guest, your new date must be decided within 10-days of cancellation, and the new date cannot be more than 10 months in advance. There will be a $250 change fee, per change and any refund due will be processed after the new guest successfully completes their reservation. There may be other fees and costs associated with changing your reservation, to be determined, and we do not guarantee any refund on full property reservations, but will work with you as much as possible. **It will be your responsibility to follow up to find out if the original date was successfully completed.


**Please keep in mind that if there is a Government Order that does not allow you to travel to El Dorado County, then you will have the option to cancel your current reservation and reserve another date, equal to, but not less than the value of your current reservation, with no penalty.​ All cancellations must be approved by owner and verification of your situation may be required for any refund. Owner does hereby reserve the right to cancel any reservation, at anytime, for any reason, free of penalty, fees and costs, to either party. Owner is not responsible for any losses incurred.**Please note that this policy has been updated as of Aug 18, 2020 and supersedes all previous policies, letters or agreements, text emails or otherwise.


**More information and fun photos can also be found at Coloma Cottages on Facebook** 


* The Cottages are exclusive “non-commercial” small homes on PRIVATE property and private property rights are enforced. The Cottages are available by reservation only.

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          Please accept our sincerest appreciation for choosing the Coloma Cottages as your river getaway. Your reservations help us to improve your experience every year and we thank you!